Just sent a new case update to EA per my ban

Quote: 

i’ve now missed 5 days of earning snow, didn’t get to open my presents, missed out on buying players like randy moss for cheap. this is extremely unfair. i didn’t violate any game terms and conditions. i didn’t cheat in game, i don’t even know how i would do that. I got banned in september falsely too which caused me to miss a week, and then H2H glitch for 2 months!? and now i miss christmas and peak madden for nothing? i cannot believe i got banned in the first place (TWICE now) and i cant believe it just got left before christmas day.

That is an awful way to treat a customer of here 7 years to your company. This needs to be rectified today! i’ve been patient and it’s ridiculous. I believe that i should be compensated when my ban is overturned, i did not do anything wrong so i shouldn’t be banned in the first place, but to make up for this mishap on your behalf, and the content i ended up missing out on i should be compensated with madden points, coins or granted players like you do for giveaways.

I am strongly considering taking this further in the legal route as i have now missed close to 3 months of the game i paid $150 NZD for due to 2 false bans and a H2H glitch where i couldn’t even tally wins. That is very very poor. if i treated a customer like that at my workplace i would no longer be employed.

i am shooting for the moon here as i know they’re not gonna do squat. but honestly after the shit i’ve dealt with and missed am i in the wrong to feel as if i should be compensated? 

at the very least it’s like being served a bad pizza. i should keep the pizza and get my money back at the minimum

Only thing Ea cares about is “where credit card”.

Them reimbursing you for anything is as likely as a man giving birth.  You’ll be lucky if you get unbanned before March. Ea best company

Don't worry about missing out on buying players... I think some kids have their Mom's credit card and are paying way too much for everything over an 87+ in the auction house!

Lurker here. This happened to me last year a week after I bought Madden 23 during xmas sale. Spent a load of time doing solos to build my team and then played H2H, then I was falsely banned for 'match cheating'. I've learned that any salty players you played H2H with can report you for 'cheating', and their system will flag then ban you afterward. Like you, I did the appeal process and had to wait for weeks without any response from EA despite filing multiple cases. So, I escalated this even further by filing a complaint to the BBB website in addition to filing a complaint to the Attorney General in my State (this will get the attention of management. Make sure you provide proof/evidence via screenshots in the complaint with case numbers). I accused them of engaging in unfair practice where they falsely ban users without providing any evidence. Both BBB and my State's AG acknlowedged my complaint

After few days or so, it got the attention of EA's marketing/pr manager and she responded directly on BBB website. The process was expedited shortly after. So.. if you want to do this route then it's your best bet to get a direct response.

Best of luck.

Good luck. Did the same thing threatened the legal route after trying since august to get my preorder points I paid for. And that was after having multiple cases and emails between people. And you know what they did without even reaching out to me? Closed it as fixed. Obviously it was never fixed and no one even asked me about anything.  I feel like I’d get a better response from a wall

I just got banned a week ago for a user name that Ive had for 20 years since the original Xbox. Yet its fine for me to have a sex offender at linebacker and dog killer at QB. If Ray Lewis gets a new card I'll have a murderer at MLB.

jtrain13 said:

Lurker here. This happened to me last year a week after I bought Madden 23 during xmas sale. Spent a load of time doing solos to build my team and then played H2H, then I was falsely banned for 'match cheating'. I've learned that any salty players you played H2H with can report you for 'cheating', and their system will flag then ban you afterward. Like you, I did the appeal process and had to wait for weeks without any response from EA despite filing multiple cases. So, I escalated this even further by filing a complaint to the BBB website in addition to filing a complaint to the Attorney General in my State (this will get the attention of management. Make sure you provide proof/evidence via screenshots in the complaint with case numbers). I accused them of engaging in unfair practice where they falsely ban users without providing any evidence. Both BBB and my State's AG acknlowedged my complaint

After few days or so, it got the attention of EA's marketing/pr manager and she responded directly on BBB website. The process was expedited shortly after. So.. if you want to do this route then it's your best bet to get a direct response.

Best of luck.

This is good advice for anyone treated badly by this company.  Best of luck to anyone who was wrongly banned.