Here you go guys
https://twitter.com/MaddenNFLDirect/status/1768025387349467345
The team identified and resolved an issue with Mystery Packs from 3/7 at 1:59PM ET until 3/7 at 2:38PM ET where players could receive a Playmaker Pack. Players who were affected during this time will receive the following:
1x Mystery Pack per pack purchased where a user received a Playmaker Pack. This makegood has begun to be distributed, please wait 48 hours before contacting
.