EA screw up is working as intended according to EA help

this is what i got from ea after asking about getting the mlb instead of the cb mystery player

Hello, its a pleasure interacting with you.Thank you for contacting EA and being a part of Madden VIP program. My name is Ayan and I hope you are doing well.

Upon reviewing your case , I gather that you have contacted us regarding the most feared pack providing with MLB playercard instead of chosen CB playercard in Madden NFL 25. Please don't worry I will do my best to address your concern.

I would like to share that we are receiving the similar contacts and many of the players are facing the same issue just like you. After checking my resources we can confirm that it is working as intended.

If you need more information, check out these resources:
https://help.ea.com/help-home/

Thanks again for contacting EA.

EA help is worse than needing customer service from your internet/cable provider. And that’s really saying something. 
 

I have 3 separate emails that claim that they have granted me my 88 UA player.…..guess who still NEVER received an 88 UA player….?