Account sanctioned. All coins removed. How and why?

Copen said:

They hit me 12 hours later with an email saying I'm now banned from the auction house,trade block & companion app. After all the BS I've put up with over the years I guess in hindsight I should thank EA because they're going to save me a lot of money every year now that I'm not buying 2 copies of Madden a year (for me & my son) plus all I spend on points throughout the year.  It's pretty obvious if they can afford to ban legit paying customers they absolutely don't care about anyone's needs or concerns with regards to this franchise.

Suggestion: go to Microsoft and request refunds for the packs you've bought. If you don't have a track record of asking for refunds, the system may automatically refund you. At a minimum, someone at Microsoft will review your case and possibly give you some account credit.

Copen said:

Big surprise my appeal was denied within 24 hours. Called EA and they opened another one. 15 years I've had this EA account and not so much as a warning in that time span before this BS. Anyone with half a brain would give that person the benefit of the doubt that chances are their anti cheat is the culprit. Especially when that person actually spends money on your shitty game. Which is another thing. Why the fuck would someone buying points and store bundles then go buy coins off a site? It'd be cheaper to buy coins and the cards I wanted than it is buying bundles from the store but I've always played straight with EA so I never did that. Jokes on me I guess.

The crazy thing is....noone at EA has noticed that in the last week bans have increased, Twitter is full of people that has had this happen.....yet they still stand by this broken software.

I mean, take it all into account, no issues with these long time players, but now lets ban them?

A  simple report on these accounts run off the database would show them what they need to see, but we get bot answers...

Trash company, broken game.

Game doesn't work, but there in house anticheat does? right

Simeth said:

That leaves me no hope. I got on today and found my account has been banned. The only thing I can think of is that I bought a new strategy card last week and realized some boosted other secondary positions so I sold it and bought the one I wanted. I also opened a claim and had hopes it would be resolved until I just read yours was denied.

So fucking stupid. They deserve a class action lawsuit. I asked the guy for the legal departments number he tells me they don't have a phone number but they have an address.

Copen said:

I've been playing MUT since it's inception in 2011 I've been playing Madden since the 90's. In that span of time I've never cheated the system in any way whatsoever and until now I've not had an issue. Today I got hit with a "coin distribution sanction" and my 4,082,000 wiped from my account. I spend hundreds a year in real money on this game and this year was no exception. And my reward for loyalty to this franchise and all the money spent over the years is to wipe my coin stack and make me want to never buy another Madden game again. I've contacted support but I doubt they'll fix their mistake. People make posts like mine and I'm sure you all instantly go to "dude cheated the system and got caught" but what's more likely, that after all these years of playing this game and this mode and never being banned or sanctioned I just up and decided to buy & sell coins this year or that EA is banning a lot of people in waves and mistakes are happening?

Check out iowaopoly on Twitter. He’s a huge grinder and went through the process and even though was originally told no, he’s looked through the TOS and found some good info. Check him out, I hope it helps you. I’m with you, been playing a long time and if that happened to me I would call it quits for good, hope it all works out for you!

Sixplicit said:

I believe you didn’t cheat.  I have got the verification box multiple times  in the past few days for playing the market.  Not even going crazy in the market.  Just selling golds and buying them since Team Diamond is coming up.  Getting a few thousand more than the norm especially if the gold card is out and I am posting the only one.  Not even using the comp app for it.  So if I miss it once I am sure I will be perma banned for playing the game like it is intended.  Also got it a few times when buying the strategy cards pack.

BRO SAME i got the Verification box i messed up once and the banned me when all i have done is bought 2 cards

Silverhurricane said:

Check out iowaopoly on Twitter. He’s a huge grinder and went through the process and even though was originally told no, he’s looked through the TOS and found some good info. Check him out, I hope it helps you. I’m with you, been playing a long time and if that happened to me I would call it quits for good, hope it all works out for you!

Yup hes trying to help as many people get their accounts back

Silverhurricane said:

Check out iowaopoly on Twitter. He’s a huge grinder and went through the process and even though was originally told no, he’s looked through the TOS and found some good info. Check him out, I hope it helps you. I’m with you, been playing a long time and if that happened to me I would call it quits for good, hope it all works out for you!

Thanks for the information. Much appreciated.

I got banned with the coin distribution message too. Literally spent over $400 on packs over the weekend. Bought AKA's, sold them, bought Culpepper, sold him got a captcha popup in the game didn't fail it and then RIP. And they took my 3.8 Mil coins. This is an awful company.

I never distributed coins to anyone or anything. How can you let streamers promote coin distribution? They're openly telling players to violate EA's ToS which I never did. But because I don't give EA free advertising like a steamer does, I get banned. Makes sense.

Copen said:

Big surprise my appeal was denied within 24 hours. Called EA and they opened another one. 15 years I've had this EA account and not so much as a warning in that time span before this BS. Anyone with half a brain would give that person the benefit of the doubt that chances are their anti cheat is the culprit. Especially when that person actually spends money on your shitty game. Which is another thing. Why the fuck would someone buying points and store bundles then go buy coins off a site? It'd be cheaper to buy coins and the cards I wanted than it is buying bundles from the store but I've always played straight with EA so I never did that. Jokes on me I guess.

On my 3rd appeal they basically told me to stop trying

GelosOfficial said:

On my 3rd appeal they basically told me to stop trying

Yeah they just denied it again and said they consider the matter over. I'll be sending a certified letter of dispute to their legal department asking for arbitration if it comes to that. At this point it's not about the game anymore it's the principal of EA minions believing they can do this to people and there's nothing we can do about it. They're wrong.

Copen said:

Yeah they just denied it again and said they consider the matter over. I'll be sending a certified letter of dispute to their legal department asking for arbitration if it comes to that. At this point it's not about the game anymore it's the principal of EA minions believing they can do this to people and there's nothing we can do about it. They're wrong.

Nothing they can do?

Yet the big name guys on Twitter have got their accounts and coins back....

You can'r make this stuff up, what a nightnare

I have 0 trades, haven't been on the trade block for years.....no online games except for college rules HR's, I wont bother with longer games.....don't even log on every day

But im guilty of coin distribution and Twitter guys with tons of followers aren't? I won't get reversed  because of no social media presence.

Sick EA, sick

Intruder said:

I have 0 trades, haven't been on the trade block for years.....no online games except for college rules HR's, I wont bother with longer games.....don't even log on every day

But im guilty of coin distribution and Twitter guys with tons of followers aren't? I won't get reversed  because of no social media presence.

Sick EA, sick

I haven’t made 1 trade at all since the game dropped  I mainly play H2H and I like to make coins to open packs because it’s free, I still have purchased packs tho but still to get Banned for Coin Distribution and they won’t even provide any proof of what they deem cheating they just Ban and you have no say is so wrong. Arbitration may be the route I take

GelosOfficial said:

I haven’t made 1 trade at all since the game dropped  I mainly play H2H and I like to make coins to open packs because it’s free, I still have purchased packs tho but still to get Banned for Coin Distribution and they won’t even provide any proof of what they deem cheating they just Ban and you have no say is so wrong. Arbitration may be the route I take

I believe you, trust me....I'm in the exact same boat.  It doesn't even make sense what they are saying/doing. Same infraction has different punishments, some banned, some coin wiped, some wiped and AH banned......now the kick in the teeth is people with followers get everything back, and others are told to go away, nothing they can do.

This needs to stop.....