Account sanctioned. All coins removed. How and why?

Copen said:

Took them a day to look at the support ticket and deny it the first time. Second ticket took 12 hours to again deny it and close it out. It's been 3 hours today since they lifted the sanction but the ban is still there. I'm surprised they didn't take your coins and they still might. Likewise why bother reversing my sanction and returning my coin stack if I can't use them on the AH. All BS aside they need a better way of helping customers with these issues bcs this is beyond ridiculous.

Yeah the process they have in place now is awful. Glad to hear that they are slowly fixing you back up though!

People getting banned like crazy today......the great anti cheat that was jacked up working OT this last 7 days.

Banning people for doing sets...lol

TOS people will make the users jump through hoops to get their accounts backs...if they give them back

Game has fallen

Keys said:

Yeah the process they have in place now is awful. Glad to hear that they are slowly fixing you back up though!

To be honest I mean it'd be great if they fixed it back all the way it was but the damage is done. Whether I get full access back to this game or not, I will never spend another dollar on MUT going forward. And I'm skipping the game entirely moving forward until I feel they deserve my money again.

I've been working on team diamond sets all day and just got my first verification prompt... answered it  but now I'm anxious with all the posts like yours popping up.. Now regretting every bundle I've bought this year..

HorsesWannaHaveFun said:

I've been working on team diamond sets all day and just got my first verification prompt... answered it  but now I'm anxious with all the posts like yours popping up.. Now regretting every bundle I've bought this year..

Yep my anxiety is sky high, I spend a lot of time this week prepping for TD and I have received multiple verification requests while buying and selling to get the sets. To be honest I don't even feel like completing the Elway set now but I have too much time invested to turn around now lol. I have completed each verification correctly but still nervous.

HorsesWannaHaveFun said:

I've been working on team diamond sets all day and just got my first verification prompt... answered it  but now I'm anxious with all the posts like yours popping up.. Now regretting every bundle I've bought this year..

The fact they can take it ALL away at any moment simply on an error is just something I'm not okay with.

Copen said:

The fact they can take it ALL away at any moment simply on an error is just something I'm not okay with.

The fact that they know it's an error and won't just unban everyone and give them the coins back is what I'm not OK with....not at all

Intruder said:

The fact that they know it's an error and won't just unban everyone and give them the coins back is what I'm not OK with....not at all

That would mean admitting they're wrong and they're not going to do that.

Copen said:

That would mean admitting they're wrong and they're not going to do that.

There is Hope Brother they Denied my appeal Three times the last one yesterday but today they reversed everything and gave my account back so about 5 days before they fixed everything

You know I had somebody tell me that the sanction was lifted and reversed but the ban was still in place. I go to my EA account and it clearly shows that the ban was overturned on the 18th but my access is still restricted. It's nothing short of ridiculous that the only way to contact the department that handles bans & restrictions to your account is by email only.

I have access to MUT and the AH but my $4 mil in coins haven't been returned and they've been legit card auctions too.

Dansker85 said:

I have access to MUT and the AH but my $4 mil in coins haven't been returned and they've been legit card auctions too.

I'm the exact opposite. I got my coins back. I can play MUT but I can't access the trade block or the auction house. My case history on EA says that both my ban and my sanction have been lifted but I still don't have access to the AH or the trade block. What a shit show.

Copen said:

I'm the exact opposite. I got my coins back. I can play MUT but I can't access the trade block or the auction house. My case history on EA says that both my ban and my sanction have been lifted but I still don't have access to the AH or the trade block. What a shit show.

This is exactly what happened to me. I was told to quit the game and restart my console by EA Help. I thought it was BS because I had done that a few times already. But I did it again and I got back access to the AH.

dottydotdotdot said:

This is exactly what happened to me. I was told to quit the game and restart my console by EA Help. I thought it was BS because I had done that a few times already. But I did it again and I got back access to the AH.

They had me delete my profile and the settings and then close the game out multiple times. I'm still not fixed. I wonder if deleting it and reinstalling it would do anything. I've already deleted it and reinstalled it once nothing changed but who knows.