All coins removed???

TLDR: first ever online game glitched on me, opponent quit, and the next morning EA removed all my coins for violating their TOS.

I only play the solo challenges and in seeing that it's going to be tight with the Theme Team experience to get Demaryius Thomas, I decided to give my first game of House Rules a try for the passing yards and tackles. I stink it up pretty bad and am losing 21-6 (something with the connection was bad and every time I tried to kick, the meter went haywire. I'd like to assume nothing nefarious from my opponent but it only occurred at those times...

Anyway, at a certain point late in the game, I wasn't able to select a play. The play clock went to zero, with no flag, but I had no plays to choose. I tried to pause but nothing happened. I called a timeout and the same thing happened again. After some more time my opponent quit the game and I was awarded 900 coins for the win.

I now wake up the next morning with an email from EA that all my coins were removed due to violating their terms of service. WHAT THE HELL?? I play one game online that glitches out on me and I had 1.4M coins removed (I've been saving for weeks if not months for Champ Bailey, John Elway, and DeMarcus Ware). Now it's all gone! I submitted a request to EA yesterday but still haven't heard back. What can I do? As of now, I'm never buying an EA game ever again.

Has anyone experienced this? I've contacted EA but haven't gotten it resolved.

I've heard of people getting their coins wiped for TOS violations. Unfortunately, there isn't much anyone here can do for you besides speculate about the reason for your coin wipe. Only EA can help you. My advice would be to contact EA again, maybe try to contact them in a different way if possible.

Did I play you? On PS4 I had a guy get delay of games, and I knew it was cos his playbook froze so I declined it and it still kicked him for griefing

Have you been sniping cards?

Had various issues this year after never having one in all the years I have played Madden. If you're persistent and if you're really not guilty of anything nefarious you can get a ban overturned. I had two overturned this year and my coins returned the first time only. After they unbanned me a second time they kept 3.2 million coins and haven't returned them and likely won't. Their anti cheat or whatever is flagging accounts is historically bad this year and plenty of people who did nothing have been banned and robbed straight up. What they've done shouldn't be legal especially given the fact they don't and won't tell you exactly why you were banned but when we signed up to play the game we agreed to arbitration and waived our right to class action litigation. Good luck to you on your journey to getting things set right. They really make you work for it.

Breakluna said:

I've heard of people getting their coins wiped for TOS violations. Unfortunately, there isn't much anyone here can do for you besides speculate about the reason for your coin wipe. Only EA can help you. My advice would be to contact EA again, maybe try to contact them in a different way if possible.

Thanks. I'm doing that but they've been a bunch of buffoons so far asking for more info every time (three times to be exact) - info that I provided when I submitted my query like email, system, PSNID, etc. Fourth time is the charm?

elmango30 said:

Did I play you? On PS4 I had a guy get delay of games, and I knew it was cos his playbook froze so I declined it and it still kicked him for griefing

It sounds like the issue I had but it sounds like it wasn't me (PS5 though). I couldn't select a play but the game was still running. And the play clock sped up to about double time too

 It was really weird. I couldn't pause the game - though when I tried, the game did give me the notification of how many pauses each of us had left. Play clock reached zero but nothing was happening, no penalty, nothing. So I called a timeout thinking I encountered a glitch and then the same thing happened again where the play clock counted down at about twice the speed it should have and then got to zero. Opponent then called a timeout and we did it one more time. Then he quit.

Sorry for the double post. Long time lurker but just registered because of this BS. I don't see a way to combine quotes. :(

hidesertace said:

Have you been sniping cards?

What's the official definition? Probably? Buy low, sell high, right? But even the email to me hinted this is fine.

EA: "HERE'S WHY:

You can earn Coins by playing MUT and buying and selling Items in the Auction House, but buying Coins from a third-party is against our rules. If you use any sort of Auction House bots or disconnection methods in-game so you can earn Coins fast and illegitimately, that’s breaking the rules, too."

This was right after I linked my Amazon Prime account and got a free pack. That wouldn't be it, right? Because that would be asinine if that's the case - but being this was the morning after my glitched online game, I have to believe that's the cause.

Copen said:

Had various issues this year after never having one in all the years I have played Madden. If you're persistent and if you're really not guilty of anything nefarious you can get a ban overturned. I had two overturned this year and my coins returned the first time only. After they unbanned me a second time they kept 3.2 million coins and haven't returned them and likely won't. Their anti cheat or whatever is flagging accounts is historically bad this year and plenty of people who did nothing have been banned and robbed straight up. What they've done shouldn't be legal especially given the fact they don't and won't tell you exactly why you were banned but when we signed up to play the game we agreed to arbitration and waived our right to class action litigation. Good luck to you on your journey to getting things set right. They really make you work for it.

This is crazy. I get that we agree to their terms when we play but overagressive algorithms to detect cheaters does seem like something about this should be illegal.

OATS09 said:

Thanks. I'm doing that but they've been a bunch of buffoons so far asking for more info every time (three times to be exact) - info that I provided when I submitted my query like email, system, PSNID, etc. Fourth time is the charm?

In my experience, that's their MO. I suspect the outsourced workers can't do much and hate getting yelled out. So, it's a game to them to find a reason to pass you off to someone else or hope you'll get flustered and stop asking. 

My advice is to add all applicable information they've previously asked for at the top of all future emails. That's when they know you'll be harder to dismiss.

OATS09 said:

What's the official definition? Probably? Buy low, sell high, right? But even the email to me hinted this is fine.

EA: "HERE'S WHY:

You can earn Coins by playing MUT and buying and selling Items in the Auction House, but buying Coins from a third-party is against our rules. If you use any sort of Auction House bots or disconnection methods in-game so you can earn Coins fast and illegitimately, that’s breaking the rules, too."

This was right after I linked my Amazon Prime account and got a free pack. That wouldn't be it, right? Because that would be asinine if that's the case - but being this was the morning after my glitched online game, I have to believe that's the cause.

did you buy cards for 250 coins that were 100 K + and list them back on the AH?   Did a friend list cards for way below market that you bought? did you sell low golds for 30 K? did you sell any cards for way over market?  did you buy cards (especially golds) for way over market to complete a set?   

any of these things can get you coin wiped.  which is why i don't put real $$ into the game beyond the actual purchase of the game.

hidesertace said:

did you buy cards for 250 coins that were 100 K + and list them back on the AH?   Did a friend list cards for way below market that you bought? did you sell low golds for 30 K? did you sell any cards for way over market?  did you buy cards (especially golds) for way over market to complete a set?   

any of these things can get you coin wiped.  which is why i don't put real $$ into the game beyond the actual purchase of the game.

Seriously? Like I said, the email to me said it encourages use of the auction house. I am always looking for undervalued cards usually by placing the minimum bid (200 or 250ish) and sometimes no else makes a bid and I can get high 80's or even a low 90 from time to time. I then look at the market value and list for a little more than what the last four sales have been. Absurd if that's getting me flagged. I legit might never buy another Madden (or EA?) game ever again after all this.

But I've also been doing this forever. Seems odd this occurs the morning after my first ever online game, which glitched on me and my opponent quit.

I just got my 4th email from EA asking for more info - my email and PSN ID/Gamertag. Good lord these people are incompetent! I'm really close to never buying an EA game ever again for the rest of my life. I just provided all of the info they've ever asked for so we'll see what the 5th response looks like.