been permanently banned from madden…

my account has been permanently banned from madden. a mate sent me a steve young card to try out on my account a few days ago and i think this has triggered it, what do i do?

i contacted EA but lord knows how long it’ll be until they reply and if they’ll be nice enough to unban me. a lifetime ban for this seems a bit unnecessary, not even a week temporary ban or a ban from the auction house for a week or something. just straight banned from madden nfl and all future titles?

if anyone has advice or knows how to get unblocked by EA or what to say please let me know. i don’t want to lose everything :(

UPDATE: I have been unbanned! received a dozen of messages of others being banned without reason, here’s my advice. 

1) fill out the unban request form on EA’s help site. took about 2 weeks to receive a response but i was unbanned

2) don’t waste time messaging EA help on twitter. they can’t and won’t do anything. you just have to wait out the appeal. 

3) if you don’t think you’ve done anything to receive a permanent ban, appeal it! explain yourself! they’ve given out a handful of wrongful bans for god knows what reason

Ouch man.  I think your best bet is to try to reach out on twitter.

Did you get an email about why? Usually when they ban your account permanently (or even temporarily) you'll get an email stating why.

lwashburn92 said:

Ouch man.  I think your best bet is to try to reach out on twitter.

to which twitter handle?

Gent said:

Did you get an email about why? Usually when they ban your account permanently (or even temporarily) you'll get an email stating why.

nope they never said why. said this

Hello, 

We noticed that your EA Account broke EA’s gameplay rules. 

BECAUSE YOUR ACCOUNT WAS INVOLVED IN CHEATING, WE’VE PERMANENTLY REMOVED YOUR ACCESS TO THE ONLINE PORTION OF ANY MADDEN TITLE.

HERE'S WHY:

Nobody likes a cheater, so it’s against our rules. Cheating can include, but isn’t limited to, using external tools and/or abusing glitches or bugs.

In-game cheating is not fair play and hurts the experience for the players you are playing against.

Breaking our rules damages the experience for you and other players. We want to keep everyone’s gaming experience fun, safe, and secure. Therefore because your account was involved in Match Cheating, your account has been permanently suspended from online gameplay in all Madden NFL titles.

YOUR ACCOUNT HAS BEEN PERMANENTLY SUSPENDED FROM ONLINE GAMEPLAY IN ALL MADDEN NFL TITLES.

EA'S RULES:

Breaking our rules damages the experience for you and other players. We want to keep everyone’s gaming experience fun, safe, and secure. 

You break our rules if you:
• cheat in-game
• promote, encourage, or take part in any prohibited activity described in section 6 of our User Agreement.

• Play by the EA rules
https://help.ea.com/help/faq/play-by-the-ea-rules/

• Our User Agreement, which is what you agree to when you make an EA Account
https://www.ea.com/terms-of-service

• Rules of Conduct
https://www.ea.com/terms-of-service#section6

ANY QUESTIONS?

If you think we sent this to you by mistake, you can get in touch with our Terms of Service team. Learn how to reach out to them in our article on EA Help:

• Contact us
https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/

What did you send him in return for that young

paramedic1071 said:

What did you send him in return for that young

This is helpful information, however, I wouldn't expect you to get a "cheating" email from EA if they're banning you for a lopsided trade. I would expect you'd get a "coin distribution" letter instead.

If I ever got banned for no reason then I would be done with Madden.

paramedic1071 said:

What did you send him in return for that young

79 over all. stupid mistake from me man

BeefBalls said:

This is helpful information, however, I wouldn't expect you to get a "cheating" email from EA if they're banning you for a lopsided trade. I would expect you'd get a "coin distribution" letter instead.

literally. feel like a permanent lifetime ban for this is crazy. they didn't even state if it was this that banned me. I don't cheat or glitch the game. I also did this trade a week ago and got banned last night at 12am

RyyoLurkedEm said:

literally. feel like a permanent lifetime ban for this is crazy. they didn't even state if it was this that banned me. I don't cheat or glitch the game. I also did this trade a week ago and got banned last night at 12am

That sucks man. Agreed with lwashburn7 about reaching out on twitter @EAHelp. You actually get to talk to someone and they usually reply within a day if you're calm. Hopefully if you can explain it to someone decent they'll help you out, but with all that said, I wouldn't count on them doing anything. Worth a shot though.

PackersMakeMeSad said:

That sucks man. Agreed with lwashburn7 about reaching out on twitter @EAHelp. You actually get to talk to someone and they usually reply within a day if you're calm. Hopefully if you can explain it to someone decent they'll help you out, but with all that said, I wouldn't count on them doing anything. Worth a shot though.

I tried. they told me they can't help and all I can do is fill out the form. been no reply from EA so far

man I just want my team back this sucks fr fr. I was building a dam good NMS team too. 95 OVR