EA customer service

Last night I bought $20 worth of points and never got them.

I opened up a case on their site and selected email contact. I haven’t heard anything. so I go back to my case on the EA site, it says I need to resume the case or it will be auto deleted. when I click resume case, it just takes me to a screen where I can create a new case.

wtf is this And why is everything so difficult with these people? I’m not home today or tomorrow so won’t be able to see if I ever got the points, but the customer service site is pretty atrocious

I always made sure to request a live chat.

cheezhead1252 said:

Last night I bought $20 worth of points and never got them.

I opened up a case on their site and selected email contact. I haven’t heard anything. so I go back to my case on the EA site, it says I need to resume the case or it will be auto deleted. when I click resume case, it just takes me to a screen where I can create a new case.

wtf is this And why is everything so difficult with these people? I’m not home today or tomorrow so won’t be able to see if I ever got the points, but the customer service site is pretty atrocious

Consider it as good as gone. I tried at an aka bundle earlier this year and never got it. opened a case, and got the same issue as you. I got into a live chat with support, gave them every single detail you could about the issue, and the response they gave me was that multiple people have reported a similar case and to look at maddendirect for an update on how they’ll do a make right. That was literally months ago

novadom1 said:

Consider it as good as gone. I tried at an aka bundle earlier this year and never got it. opened a case, and got the same issue as you. I got into a live chat with support, gave them every single detail you could about the issue, and the response they gave me was that multiple people have reported a similar case and to look at maddendirect for an update on how they’ll do a make right. That was literally months ago

Christ, we’ll at least it was only $20 but still criminal

cheezhead1252 said:

Christ, we’ll at least it was only $20 but still criminal

Yeah the lesson to be learned is don’t spend money it’s a trap one way or another

Ea has customer service?

I will always do a no money spent. I'm not interested in spending money on any video game

cheezhead1252 said:

Last night I bought $20 worth of points and never got them.

I opened up a case on their site and selected email contact. I haven’t heard anything. so I go back to my case on the EA site, it says I need to resume the case or it will be auto deleted. when I click resume case, it just takes me to a screen where I can create a new case.

wtf is this And why is everything so difficult with these people? I’m not home today or tomorrow so won’t be able to see if I ever got the points, but the customer service site is pretty atrocious

You just have to wait and they will come through. However if you call them and get a real person they will check for you and if you are owed points thay should get them to you. This happened to me once and after i got them to give me my points the first transaction went through. Woops. This was 2 years ago

This is normally not EA, but your console system. Start with Microsoft or Sony customer service, but you need to wait 24 hours for them to show up before you open a ticket. Often times there is a lag from your provider (who you actually buy the points from) and getting it into your EA account. Typically Sony and MSoft have better customer service experiences too.

Moderator Legend said:

This is normally not EA, but your console system. Start with Microsoft or Sony customer service, but you need to wait 24 hours for them to show up before you open a ticket. Often times there is a lag from your provider (who you actually buy the points from) and getting it into your EA account. Typically Sony and MSoft have better customer service experiences too.

Ya I am away for a couple days for a wedding so maybe when I get home later today, I will have the points. Good point though! If I don’t have my points I can try using the Microsoft customer service. Wait till I get my money right :P

cheezhead1252 said:

Ya I am away for a couple days for a wedding so maybe when I get home later today, I will have the points. Good point though! If I don’t have my points I can try using the Microsoft customer service. Wait till I get my money right :P

I've had this happen a few times. Twice I got the points within 24 hours. The third time MSoft refunded my money, no questions asked. Good luck with it!

Moderator Legend said:

I've had this happen a few times. Twice I got the points within 24 hours. The third time MSoft refunded my money, no questions asked. Good luck with it!

I appreciate that and appreciate the good tip!

Hopefully you have them now.  Happened to me once and they eventually showed up after an hour

QB283 said:

I always made sure to request a live chat.

Always? how many time have you contacted them🤣