Update: it's been over a month now, have contacted live chat multiple times with absolutely zero response but even better, after a full month of DAILY emails with EA, I get a message every 2 days or so asking me to explain the situation again so they can "try" to help. This company is the absolute worst
banginghebrew
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Law412
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banginghebrew said:Update: it's been over a month now, have contacted live chat multiple times with absolutely zero response but even better, after a full month of DAILY emails with EA, I get a message every 2 days or so asking me to explain the situation again so they can "try" to help. This company is the absolute worst
Yep that’s exactly what was happening with my preorder points they owe me from August. You open a case, 8 different advisors ask you for the same info even tho you already gave it to them and then they’ll just close the case as solved even tho they don’t do anything. It’s honestly crazy that they get away with this
SportsPerson94
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So the preorder points came with the special edition of the game? And i assume it cost more than the regular version?
banginghebrew
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Law412 said:Yep that’s exactly what was happening with my preorder points they owe me from August. You open a case, 8 different advisors ask you for the same info even tho you already gave it to them and then they’ll just close the case as solved even tho they don’t do anything. It’s honestly crazy that they get away with this
Absolutely no accountability on EAs part because they have zero threat of competition. It's terrible and EA is terrible
Jhays45
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SportsPerson94 said:So the preorder points came with the special edition of the game? And i assume it cost more than the regular version?
Yes I got that version thankfully my points came but it was like 99.99 for the special edition instead of 69.99. It was advertised on a MUT banner the last few month of the last MUT.
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SportsPerson94
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Jhays45 said:Yes I got that version thankfully my points came but it was like 99.99 for the special edition instead of 69.99. It was advertised on a MUT banner the last few month of the last MUT.
And there are still people who haven't received the points?
Jhays45
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SportsPerson94 said:And there are still people who haven't received the points?
That’s what I’m seeing on here it seems like several people had issues. It’s crazy to think something most people got in August for buying the special edition they still haven‘t received in March of the next year.
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SportsPerson94
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Jhays45 said:That’s what I’m seeing on here it seems like several people had issues. It’s crazy to think something most people got in August for buying the special edition they still haven‘t received in March of the next year.
That's insane dude. That's literally stealing and they get away with it. I wonder how many people have that issue
banginghebrew
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And just to add to the list of things now wrong....I too have only gotten 1 UL pack instead of the 2 that you're supposed to get in the field pass. This company is a joke
banginghebrew
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Well, I think this is the most definitive answer I've got from EA, as always, just fantastic customer service
"Thanks for reaching out.
I would like to inform you that there is no option to grant compensation from our end.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on YouTube for video walkthroughs and guides.
Thanks for contacting EA. Have a great day ahead!"
banginghebrew
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So basically, yeah....don't ever bother contacting EA help. It's a joke. This company is a joke.
"Thank you for your prompt response. My name is Rahul, and I hope this email finds you well. I will follow up further.
Let me add that we neither can check nor add any contents from our end for what you are complaining. We lack the functionality to investigate such things. I would have left no stone unturned if it was possible at hand. Saying no to our valuable players is never easy, but situations are inevitable sometimes.
I have conveyed all the plausible information and possible help."
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