It's unbelievable how many times a company will show us that their record profits are all that matter to them. You, your enjoyment of their product, your willingness to volunteer unlimited feedback, the integrity and function of the game DO NOT MATTER .00000000001%.
It's either that, or we are dealing with the biggest group of absolute morons ever assembled on a development team. I'm not ruling it out, tbh. If you've ever had the displeasure of listening to an EA employee drone on with company speak while you're just trying to get the pack you rightfully paid for, or get the card that should have dropped but didn't, or get a fix to any of the miriad of glitches that happen every single season of every single MUT ever, you'd realize that if brain cells were dynamite these people wouldn't have enough to blow their nose.
"Give me your money. And stop it with your expectations. Then give me more money and shut up."
-EA, probably