Is EA Help Closing Cases without Resolving the Issues?
I would like to know if anyone else is having the same problem while trying to get help for missing content and rewards in Madden 25?
Thanks!
Wooooo
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Truth5150
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I got closed the reason was no fix like wtf
Charmingjmor
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Yes
They never actually fix the issue. They think a response is a fix. No clue. Your best bet is to continue to resume the case and email them before they can close it. I have one case now about Alumni Players And Ultimate Boom solos that are locked and we keep going back and forth so they can’t close it.
CNIZZOTE
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Same - it’s incredible
CNIZZOTE
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I paid more to EA last year than I paid Verizon for my phone and if I called Verizon because of an issue it would get fixed
PScrabro
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CNIZZOTE said:I paid more to EA last year than I paid Verizon for my phone and if I called Verizon because of an issue it would get fixed
Verizon has competition.... EA does not.
CNIZZOTE
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PScrabro said:Verizon has competition.... EA does not.
Very true brother - good point.
thearm12
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They don't read the cases as just replied aware & will be resolved in time.
I didn't do the 3player set in cut but got to level 20.
Asked about season xp from mut 24 also.
Auto reply case closed, great
CNIZZOTE
Posts: 251 |
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I'm not sure if we can talk about bringing a class action on this website - but it is ridiculous. EA's terms of service probably have a class action waiver and an arbitration provision where we could not go to court and must bring a proceeding through arbitration - but we could all file individual requests for arbitration and put pressure on them that way.
Charmingjmor
Posts: 881 |
2,465
CNIZZOTE said:I'm not sure if we can talk about bringing a class action on this website - but it is ridiculous. EA's terms of service probably have a class action waiver and an arbitration provision where we could not go to court and must bring a proceeding through arbitration - but we could all file individual requests for arbitration and put pressure on them that way.
Something needs to be done. They are literally robbing everyone blind and it gets worse every year.
googanaba
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Someone should call into consumer advocate Clark Howard and ask for his advice: Www.clark.com. He also has a call center that takes calls.
EmMak80
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Charmingjmor said:Yes
They never actually fix the issue. They think a response is a fix. No clue. Your best bet is to continue to resume the case and email them before they can close it. I have one case now about Alumni Players And Ultimate Boom solos that are locked and we keep going back and forth so they can’t close it.
Big company, only game in town/monopoly! They used to have people to speak with in Madden 15 that could resolve issues! Now just drop your complaint in the suggestion box, we'll pretty nuch tell you to go fuck yourself if we decide to respond while we laugh all the way to the bank! If they had real competition this would end!
OBIDOBI
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CNIZZOTE said:I paid more to EA last year than I paid Verizon for my phone and if I called Verizon because of an issue it would get fixed
Now that’s on YOU.
OBIDOBI
Posts: 440 |
1,000
What do you expect people in malaysia to do? They have a little script to go through, tell you that they enjoy madden too, and try to make you not so angry at EA. They get paid per call that comes in, not for every issues they resolve.
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