I went to power down my 98 Gronk from his power up to add to the Ken Stabler set and the card literally does not exist in my items at all (tried search and no I did not quick-sell him I wouldn't dare and know my way around cards from years of MUT). I have reached out to EA numerous times once through email and once through live chat (lives chat claimed he couldn’t help me retrieve the card and that I sold him back to EA for 3600 training-lies- which Im not even sure how they came up with that amount and it was the wrong date so something is fishy and email claims resolved issue but never got an answer from them at all). I also had Deion and Casper locked into the Stabler set but can no longer remove them from set so they are locked into a set I can’t complete so I’m out all 3 field pass players now. What can I do to get this fixed? Heeelllpp
Also just looked up here on mut.gg that all 3 field pass reward players cards (98 Gronkowski, 94 Deion and 91 Casper) can’t be quick sold. Makes it even more interesting that the live chat agent was lying that I received 3600 training for him after selling him back to EA. I just want to get this heard by the right person and escalated. Anybody else in my same boat?
Anyone out there know how to help me get this solved? I’m out of options just wondering if anyone in this great community has had a situation that had to be escalated?
If theyre in your line up it wont count them.
They aren’t in my lineup Deion and Casper are locked into the Stabler set (and cannot be removed at all unfortunately) and Gronkowski has disappeared out of my binder and could no longer be retrieved. All I did was remove the 98 Gronk from the upgrade screen to put into the Stabler set and when I went to look for him to add him to the set he is nowhere to be found. I am out of all 3 field pass players for the past 3 seasons. Does that make sense?
P.S. EA is claiming I sold him back to EA when he CANNOT be quick sold….SMH